FAQ
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 01 - 05 business days from the time your package arrives back to us for a refund to be issued.
Who We Are
1. What is Bonus as a brand?
Bonus is a youth-focused sock brand dedicated to redefining everyday comfort and style. We believe socks are more than essentials—they are a way to express personality, creativity, and individuality.
2. What makes Bonus socks special?
Our socks are made with 100% cotton, designed to be antibacterial, sweat-absorbing, soft, and breathable, ensuring maximum comfort along with stylish designs.
3. What is the mission of Bonus?
Our mission is to empower the youth of India to express their individuality and confidence through unique, high-quality socks that combine comfort, creativity, and style.
4. What are Bonus’s future plans?
While socks remain our core focus, Bonus plans to expand into new product categories in the future, bringing the same level of innovation, quality, and design excellence to every new product.
Contact
1. How can I contact BONUS customer support?
You can reach out to us via email, phone, or Instagram for any queries or support.
2. What is your customer support email?
You can email us at tebrobonusqueries@gmail.com and our team will assist you as soon as possible.
3. Can I contact you via phone?
Yes, you can call us at +91 8383940906 for quick assistance.
4. Are you available on Instagram?
Yes, you can connect with us on Instagram at @bonus_socks for updates and support.
Shipping
1. Do you deliver across India?
Yes, BONUS currently delivers to all locations across India.
2. How long does delivery take?
Orders are usually delivered within 5 to 7 business days after dispatch. Dispatch happens within 1–2 business days.
3. Is there any shipping charge?
No, we offer free shipping on all orders across India.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your order in real-time.
Return and refund
1. Can I return my product?
Returns are only accepted in specific cases, such as manufacturing defects or if you receive the wrong product. Returns for other reasons are not accepted.
2. What should I do if I receive a damaged or defective product?
If your product is damaged due to a manufacturing defect, contact us within 7 working days with your order number, issue details, and clear photos. Our team will review and guide you on the next steps.
3. What if I receive the wrong product?
If you receive an incorrect item, please contact us within 7 days of delivery with your order details and product information. Once verified, we will arrange the return and process your refund.
4. How will I receive my refund?
Refunds are issued to the original payment method used during purchase. Once the returned item is verified, the refund will include the product price, taxes, and shipping charges (if applicable).
